Why Banks Experience Prolonged Software Integration Timelines
From the outside looking in, it’s easy to assume mid to large-scale banks have robust IT resources to effectively manage software projects. However, with the banking clients Glances serves, the reality often looks very different from the inside. Even industry giants experience roadblocks when it comes to internal IT support for implementing software, maintaining systems, and sourcing custom integration work for cloud banking platforms. This negatively affects project timelines and is often why traditional software integration work takes around 2 years to complete (and we’re not even counting the additional time needed for ongoing training and maintenance).
Today we’ll expand on a few areas where banks commonly struggle and how Glances offers a quick and painless pathway to seamlessly integrate the CRM, Loan Origination System (LOS), and other key business applications in a few weeks, not years. Even if you work outside of the banking industry, these roadblocks may look very familiar (and yes, Glances can help your business too).
Roadblock: Legacy systems and private apps
Most banks are dealing with one or more legacy systems that house crucial data for daily operations. This type of outdated infrastructure is difficult to integrate with modern banking platforms like Abrigo, nCino, Fiserv, and Newgen. Safely moving data and ensuring seamless connectivity between systems is a huge undertaking for IT and developer resources.
Roadblock: Lacking IT resources
Without an adequate or dedicated IT team to support software implementation, ongoing training and maintenance, and special integration projects, banks are forced to continually push back deadlines or phase projects out for extended periods of time. This not only creates frustration across departments, it often requires additional expenses for outside consultants to assist in the process.
Roadblock: Customizations and feature requests
From sales, to lending, to customer support, each department within a bank has unique workflows for best utilizing software. The need for ultra-customized features during integration projects tacks on more time to project deadlines and can require highly-specialized development resources outside of the IT team’s scope.
Roadblock: Training and maintenance
On the human side of software implementation, banks are faced with onboarding new employees, setting up training programs, and managing communications for process changes. Bank IT projects also need ongoing maintenance and software updates. All of these factors and never-ending, costing banks time and money.
Solution: Unmatched implementation time with Glances
Timelines for banking integrations don’t have to extend for years and cause stress among stakeholders. Glances powered by Realwired leads projects with a white-glove approach: connecting apps, setting up mapping for bank-specific Actions, and onboarding users in weeks compared to years. Since Glances simply requires the initial setup time for single sign-on (SSO) and access to API accounts, banks can bypass the need for heavy IT involvement and draining additional departmental resources.
Glances can work with any API-based business app, but the majority of banking customers are currently connecting industry-specific apps like Abrigo, nCino, Fiserv, Newgen, YouConnect, Outlook, and more.
How Glances helps banking teams save time and reduce errors
There are endless ways for bank employees to shave off hours of time from their daily work using Glances to view more and do more with their customer data across apps. For example, the lending department can create new appraisal orders, update customer profiles, check on loan statuses, upload and download documents, see internal comments on a file, and many more multi-tasking Actions.
In one customer’s workflow story, it used to take their bank’s Relationship Managers (RMs) over 30 minutes to create an appraisal request. By working with Glances, they were able to reduce that process to under 10 minutes while at the same time improving the thoughtfulness of the data they were providing. This particular bank discovered that RMs spent less time rushing and more time on quality input due to the automation of data flow Glances conveniently provided.
Using Glances, bank employees can:
✔️ Search their CRM, LOS, YouConnect, and other apps all at once
✔️ Get real-time results on customers, loans, order statuses, comments, etc.
✔️ Eliminate clicks and tab switching between banking apps
✔️ Stay focused working in their banking app of choice
✔️ Perform Actions for other apps without navigating away
✔️ Avoid expensive and problematic 2-way data integrations
Get your bank on board with Glances
Seamlessly and securely integrating your bank’s software applications from Abrigo to YouConnect (and everything between) starts with a courtesy demo and app consultation so we can understand your tech stack and workflow goals. From there, we can discuss implementation strategies, security requirements, user pricing, and answer any other questions your banking team may have.