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Jessica Biondo
(New Releases)

With Glances, access Jira incident data when and where you need it

Jira Service Management (formerly Jira Service Desk) is the next-generation ITSM (Information Technology Service Management) solution built on Jira to help IT operations and development teams improve collaboration. It empowers teams to respond to business changes rapidly and deliver great service experiences to both employees and customers. Now Jira users can accomplish more during their workday with the ability to view incidents while working in any platform or app outside of Jira, all made possible by using the Glances no-code integration platform.

This time-saving solution also works the opposite way: users can be in the Jira Service Management platform and view data from other applications necessary to their job, like Salesforce, Mailchimp, Slack, QuickBooks, or any online tools that make up their complete SaaS stack. Finding the Jira data you need in the precise moment you need it has never been this convenient!

3 super-quick ways to see Jira data using Glances

When your once-siloed data is unified and follows the flow of your workday, you can feel more organized, crush productivity, and get back in control of your goals. Below are the 3 major pathways for using Glances to access your Jira incident data across various apps and platforms in one simplified view, in the way that works best for you:

1. By Browser

Once the browser extension is installed and you have connected your favorite apps, Glances will stamp a data point, such as an email address, that displays on the webpage you are viewing. To see data associated with that email, click the stamp. Alternatively, you can use the Glances widget in the corner of the page to see relevant data, including the ability to search by any name or email address.

2. By Desktop

From your desktop, in both OSX and Windows, find what you need with one simple command: Command+Shift+E. Then, enter any contact’s name or email address and watch the Glances magic unfold as any related data appears from Jira Service Management and any of your connected apps. See how it works below.

Search JIRA from the Mac OSX desktop

3. By Standalone Apps

Using the /glances command in your favorite standalone apps such as Slack or MS Teams (coming soon) will help save you time by showing customer data from all of your connected apps in one convenient post. Learn more about how Slack and Glances unite for more productive workdays.

Accomplish more, every single day

Using Glances with Jira during your workday will cut hours of your formerly wasted time searching and toggling through your various platforms for crucial customer information. When Jira Service Management is connected to Glances, you can effortlessly glance at the following data categories within any app, platform, or webpage you are working in:

  • Jira Service Management list of incidents

Glances works with multiple apps, not just Jira Service Management

You already depend on Jira for IT service management, but we realize you likely spend a lot of time in other platforms important to your job. Whether you use HubSpot, Shopify, Monday.com, Stripe, or any other combo of popular applications, we understand that finding customer information within various systems is a huge, time-consuming struggle. Glances brings your favorite online apps together, securely showing your data in a single view from whatever app you are using.

Connect JIRA and any app with Glances

Try Glances with Jira (and all your apps!) to take back control of your workday

Start your free trial to connect your everyday apps and access your data in one easy click, from whatever webpage you are on. If you already use Jira, you can get it connected to Glances by finding the Jira Service Management app when you are logged in to your Glances account.

More helpful steps

Schedule a demo to see the awesome benefits of Glances in action or ask our team questions.

If you need to connect a specific app or platform with Glances that is not currently available on glances.com, please send your requests to hello@glances.com.

Find more step-by-step articles with the latest information on our support site.

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